1. Introduction

Welcome to Monigo ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our money transfer services and website located at https://gomoni.co (the "Service") operated by Monigo.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Definitions

• "Service" refers to the Monigo money transfer platform and related services
• "User" refers to any individual who uses our Service
• "Transaction" refers to any money transfer initiated through our platform
• "Recipient" refers to the person designated to receive funds in a transaction
• "KYC" refers to Know Your Customer verification procedures

3. Eligibility and Account Registration

3.1 Eligibility

To use our Service, you must:

• Be at least 18 years old
• Have legal capacity to enter into binding agreements
• Provide accurate and complete information during registration
• Comply with all applicable laws and regulations

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Service Description

Monigo provides international money transfer services, primarily facilitating transfers from Nigeria (NGN) to Côte d'Ivoire (XOF). Our services include:

• Online money transfers
• Real-time exchange rate information
• Transaction tracking and notifications
• Customer support services

5. Transaction Limits and Verification

5.1 Transaction Limits

We impose transaction limits based on your verification status:

• Unverified users: Limited transaction amounts and frequency
• Verified users: Higher limits subject to regulatory requirements

5.2 KYC Requirements

To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, we require identity verification for certain transaction amounts. This may include providing government-issued identification, proof of address, and other documentation.

6. Fees and Exchange Rates

6.1 Service Fees

We charge fees for our money transfer services. All applicable fees will be clearly displayed before you confirm any transaction. Fees may vary based on:

• Transfer amount
• Destination country
• Payment method
• Delivery method

6.2 Exchange Rates

Exchange rates are determined by us and may include a margin above the mid-market rate. Rates are subject to change and will be locked in at the time of transaction confirmation.

7. Prohibited Uses

You may not use our Service for:

• Illegal activities or transactions
• Money laundering or terrorist financing
• Fraudulent or deceptive practices
• Transactions involving prohibited goods or services
• Circumventing our security measures or policies

8. Transaction Processing

8.1 Processing Times

We aim to process transactions promptly, but processing times may vary based on various factors including verification requirements, payment method, and destination country regulations.

8.2 Transaction Cancellation

Once a transaction is confirmed and payment is received, it generally cannot be cancelled. However, we may cancel transactions if we suspect fraud, violation of these Terms, or for regulatory compliance reasons.

9. Liability and Disclaimers

9.1 Service Availability

While we strive to maintain continuous service availability, we do not guarantee uninterrupted access to our Service. We may suspend or restrict access for maintenance, security, or other operational reasons.

9.2 Limitation of Liability

To the maximum extent permitted by law, Monigo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or through our Service. Continued use of the Service after such modifications constitutes acceptance of the updated Terms.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Nigeria. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the Lagos Court of Arbitration.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.