1. Introduction

Monigo ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our money transfer services and website.

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Full name and contact information (email, phone number, address)
• Date of birth and nationality
• Government-issued identification documents
• Financial information (bank account details, payment card information)
• Transaction history and recipient information
• Employment and income information (for verification purposes)

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location information (with your consent)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from:

• Identity verification services
• Payment processors and financial institutions
• Credit reporting agencies
• Fraud prevention services
• Marketing partners (with your consent)

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Processing money transfers and transactions
• Verifying your identity and preventing fraud
• Providing customer support
• Sending transaction confirmations and updates

3.2 Legal and Regulatory Compliance

• Complying with KYC and AML regulations
• Reporting to regulatory authorities as required
• Preventing money laundering and terrorist financing
• Responding to legal requests and court orders

3.3 Business Operations

• Improving our services and user experience
• Conducting risk assessments and fraud prevention
• Marketing and promotional communications (with consent)
• Analytics and business intelligence

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing and banking services
• Identity verification and fraud prevention
• Customer support and communication
• Technology infrastructure and security

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations and regulatory requirements
• Respond to lawful requests from government authorities
• Protect our rights, property, and safety
• Prevent fraud and illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement robust security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure data centers with physical access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Multi-factor authentication and access controls

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Transaction records: 7 years (as required by financial regulations)
• Identity verification documents: 5 years after account closure
• Marketing communications: Until you opt out
• Website usage data: 2 years

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

7.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your contact preferences

7.3 Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Restrict processing of your data in certain circumstances

7.4 Marketing Communications

• Opt out of marketing emails and SMS messages
• Manage your communication preferences

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website security and functionality

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our services.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our website. The updated policy will be effective upon posting.

12. Regulatory Compliance

We comply with applicable data protection laws, including but not limited to:

• Nigeria Data Protection Regulation (NDPR)
• General Data Protection Regulation (GDPR) where applicable
• Financial sector data protection requirements
• Anti-money laundering and counter-terrorism financing regulations

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: